Looking at the Event Log I noticed a heap of warning events associated with the USB Hub. I didn’t notice any improvement here from the previous attempt at changing Audio drivers. The next attempt was to make changes based on a community discussion for Realtek Audio on Dell and HP laptops. Realtek Audio Driver not switching between devices Whilst that helped a little, next day I was back to the same issue of Microsoft Teams not being able to use my audio devices. Using Device Manager, I located the Realtek Audio driver and uninstalled it.Īfter a reboot I then installed the Dell Waves Maxx Audio driver. One of the first things I found was other users having similar issues that they had resolved by changing drivers. And I made sure that the softphone configuration was set for Microsoft Teams. I validated each device had the latest firmware updates. I went and got both manager utilities and installed them. Audio Devices Softphone ConfigurationĪt first I didn’t have the manager utilities for the Jabra and Plantronics units installed. I think the final step is the key resolution (see Windows Power Plan Settings). This post contains a summary of the steps I worked through to resolve the issue. I’m posting this for future Darren if I have to get my laptop re-imaged or replaced. Over the next couple of days I searched, configured, reconfigured and tested until I finally have a working setup. Perform a full restart and you’d be back in action, but this isn’t a workable solution.
It would take minutes for it to re-enumerate them, but then it would either give me audio, or microphone but not both. Microsoft Teams was losing its connection to my audio devices. Force restart of Teams, reconfigure the audio devices under settings, make a test call to verify and back in action.įor the afternoon session, it was déjà vu again. First call of the day and Your microphone isn’t working. I had installed additional software and a reboot was pending anyway so a restart of the Dell Latitude laptop and the subsequent restart of Teams had me back in action.
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